Tetra Easy Balance
This product is currently ONLY available for "Click & Collect" and Local Delivery.
Local Delivery is generally within 20 miles of our stores but for further details please see our delivery page
|Supplier / Brand||Tetra|
Shop online and you can order delivery of bulky materials including timber, animal feed, fencing materials, compost and stone direct to your door.
Local delivery is generally within 20 miles of our stores and are charged according to your location (see below) with FREE delivery on orders greater than £250. We aim to deliver your order in 3-6 Working Days.
HOW IT WORKS
- Shop online and choose the items you need
- Enter your delivery details
- Enter your payment details
- Receive your order confirmation via email (keep a note of your order reference)
- We aim to deliver your order in 3-6 Working Days.
WE’LL BE IN TOUCH
You'll get an email to confirm your order. If there are any issues with the order, someone from our team will give you a call.
Please note that deliveries are subject to availability and location. Available weekdays only.
CONDITIONS OF DELIVERY
If no prior direction given, goods will be left in the most suitable site, most likely at curb side.
Our drivers are not be responsible for unloading however will be as helpful as they can be within reason.
Delivery dates mentioned in any transaction are approximate only and the seller shall not be under liability to the purchaser in respect of failure to deliver on any particular date.
The seller shall not be liable for any loss, damage, delay or expense of any kind whatsoever and however caused. This includes negligence of the seller, its servant or agents.
Ownership of the goods stays with the seller until payment is made but the goods despatched at the purchaser’s sole risk and are their responsibility as from that time.
MORE INFORMATION - FREQUENTLY ASKED QUESTIONS
How much is delivery?
Deliveries are calculated at checkout depending on your post code with FREE delivery on orders greater than £250.
Where do you deliver?
You need to be within approximately 20 miles of each store. Find your nearest branch here. If you’re not sure, send us your order and we’ll let you know.
When will my delivery be?
We aim to deliver your order in 3-6 Working Days.
Is there a minimum order value?
No, We currently do not have a minimum order value.
Do I need to be there when the order is delivered?
You, or a representative, need to be there to sign for the delivery.
Do you offer national delivery?
We do not currently offer national delivery except for our seed packets and seed potato orders, these must be seperate orders to to any other products we sell otherwise you will not be able to complete the transaction. Seeds and Seed Potatoes can be delivered anywhere in Mainland UK (subject to Zonal limitations and surcharges calculated at checkout).
Any orders for nationwide seed delivery placed by 12noon Monday – Friday will be dispatched the same day, any orders placed after 12noon will be dispatched the following day. Orders placed after 12noon on a Friday will be dispatched the following Monday (Excluding National Holidays).
Any orders for nationwide seed packet delivery placed by 12noon Monday – Friday will be dispatched the same day, any orders placed after 12noon will be dispatched the following day. Orders placed after 12noon on a Friday will be dispatched the following Monday (Excluding National Holidays).
I have a query with my order - Who can I contact?
You can call 01363 772202 or complete our contact form
We hope you are completely satisfied with your purchase. If, however, you would like to return or exchange a product then please read the instructions below before sending your item back. This will enable a smooth transaction.
If you decide that you do not want an item that you have ordered, please contact us on 01363 772202 to arrange a return to one of our branches or via post to:
Edwin Tucker & Sons Ltd, Commercial Road, Crediton, Devon, EX17 1ER.
It is important that the returned items are in the best possible condition, so please take reasonable care of them. See our Terms and Conditions.
If you are returning these to us by post then please ensure that you obtain and retain a proof of posting when you return your goods. This is to protect you in the event that your goods are lost in transit.
We can arrange a collection on your behalf for a charge. To do so, please call 01363 772202.
If you notify us of your intention to return a product you have purchased from us that you have taken reasonable care of within fourteen working days from the day after delivery we will issue you with a full refund. The refund will be issued within 30 days of cancellation.
In the unlikely event that you receive faulty or damaged goods please call 01363 772202 to arrange collection of the goods. Please have your order number ready.
You will be issued with a returns number that should be written down. Please then re-package the goods and put a note of the returns number you have been given in with them. Please write our address clearly on the parcel. We will then arrange for your parcel to be collected.
There is no charge for the return of faulty goods.
You may also return faulty items to one of our branches.
We are unable to offer in store refunds on certain types of goods due to restrictions:
- Animal medicines – general and vaccines
- Agrochemicals - herbicides, pesticides and fungicides
- Frozen, refrigerated or temperature sensitive products
- Animal feeds - products which are fed to animals destined for the human food chain
- Equestrian Safetywear including riding hats and body protectors
This does not affect your statutory rights.
CLICK AND COLLECT
When choosing click and collect, only the branches that have the items you have selected in stock will show as an option. If you would like to collect at a branch that isn't shown, please get in contact with us.
From there, you can select a time slot to collect the goods. Our system allows a variable ‘branch by branch’ time delay to be set, which allows our local teams the time to organise an order so it is ready for when the customer arrives.
HOW IT WORKS
- Browse online and select the items you wish to order.
- Proceed to checkout and select the branch from which you wish to collect from.
- Receive order confirmation via email with collection time and branch location.
- Sit tight, when processed you will receive a second email to confirm your order is ready for collection.
PAYMENT OPTIONS (Click & Collect)
Credit account customers will be able to pay using your online Tuckers credit account.
Cash account customers - Payment will be required at checkout when making the order.
*There will be no charge for collection from any one of our branches.
WHAT YOU NEED TO BRING WITH YOU TO COLLECT YOUR ORDER
- Order confirmation email
- Photographic identification
WHAT IF YOU FAIL TO COLLECT YOUR ORDER
If your order has not been collected within 24 hours of your allocated collection time, we will contact you.
- Monday to Friday: 8:30am - 5:00pm
- Saturday: 9:00am - 3.00pm
RESTRICTIONS ON CLICK AND COLLECT ORDERS
- Orders cannot be split between local delivery and click and collect. This can only be done by placing separate orders.
- Products with age restrictions, (e.g. knife) will require proof of age.
- Orders will not be released to third parties without the order confirmation and suitable ID.
For enquiries please call 01363 772202 or contact us here.